Return Policy

30-Day Returns: Unopened Items, Free Return Shipping

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You will also need your receipt or proof of purchase.

Free returns: if your return is accepted, we will email you a prepaid return shipping label along with instructions on how and where to send your package. Return shipping is on us.

To start a return, contact us at info@makeuploop.com. Items sent back to us without first requesting a return will not be accepted. Please send returns to:

Makeup Loop Returns
505 Coyle Ave
Arcadia, CA 91006

Damaged, Defective, or Wrong Items

Please inspect your order upon receipt and contact us immediately — with a photo of the issue — if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on sale items or gift cards. For hygiene reasons, opened or used beauty products cannot be resold and are not eligible for return, unless the item arrived damaged or defective (see above).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@makeuploop.com.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unopened and in its original packaging, and you will need your receipt or proof of purchase.